In 2007 I did a one year stint providing technical support to our clients. During that time I put together a one page guide on support and troubleshooting to help other people. A little later that year, I spent time training in Kepner-Tregoe’s KT Resolve process. KT Resolve was a lot more in depth than what I came up with but similar in a couple of ways. I found KT Resolve to be a thorough process but too formal and heavy for most situations I encountered. [Read more…] about Technical Support and Troubleshooting
I wrote the other day about some of the reasons why small teams of outstanding people might be more effective than larger teams of average people.
Maybe in a perfect world we could all agree. The rub though is that in practice, finding outstanding people and getting them to work for you can be tricky. [Read more…] about The Role of Luck in Hiring
Thumbing through a copy of Revolutionizing IT: The Art of Using Information Technology Effectively, one thing was singled out as a core principle and repeated a couple of times:
A modest number of outstanding people are more valuable than a large number of average ones.
Office life would not be possible without the hard take-offs and landings effected by coffee and alcohol.
Directors cut good scenes to make a great movie. Musicians drop good tracks to make a great album. Writers eliminate good pages to make a book great.
@Books: Rework, by Jason Fried and David Heinemeier Hansson – Service Industries – Management Today